Hampton Inn & Suites San Antonio Brooks City Base

My fiancé was down there on a work trip earlier this month. I reached out to the property to make sure that she could have a nice quiet room where she felt safe and could get some rest. Alvita, without hesitation, assisted not just me with this, but also helped my fiancé throughout the entire trip when she had to do late night work in the lobby. She went above and beyond guest service expectations. With all my years in the industry, it is moments like this that raised the bar and set the example. Alvita’s combination of guest service and with southern hospitality brought comfort and a positive experience during a stressful work trip. Thank you for all that you’ve done and we look forward to staying there again in the future.

I first want to thank the young lady at the front desk, Ms. Jasmin. She was very friendly and made our family feel welcome. My grandchildren and son enjoyed the pool. We can't wait to come back next summer. We will definitely come back; we loved it!

Mrs. Sonia is such a wonderful lady and she is great at her job. We have never had anyone go above and beyond the way she did. Her energy was great anyone who has the pleasure to meet her will be blessed. We definitely will be going back and hope to see you on our next stay. Thank you Mrs. Sonia for making our stay such a pleasure. Good Bless you and your family.

I only gave it a 4 because they do not have smart tv's which would allow you to watch apps.

What to say except clean and close to location for work. Comvient parking. Room was clean somewhat renovated. Yes may have some quirks but overall would recommend staying here. Has nice clean large pool. Breakfast was great everyday something new. Always greeted with a smile and helpful staff.

What an incredible staff. Everyone is extremely helpful and friendly. All of my needs are met and all my comfort satisfied. This is my go-to spot whenever I travel to San Antonio and it will be for years to come. Management is superb and as I mentioned the staff is incredible. Highly recommend

We have been staying here at the Hampton more often, they have very clean and nice rooms! We love the suites, very spacious and the beds here are super comfy. They have great staff and the lobby common areas are comfortable. Nice pool area too!

I stayed at the Hampton Inn & Suites by Hilton – San Antonio Brooks City Base Area. The location was convenient and the staff were friendly at check-in, but the room itself left something to be desired. The bed was comfortable, but the linens looked a little worn and the overall room felt dated. Some areas, like the carpet and furniture, showed signs of age and could use refreshing. While the basics were there, the atmosphere didn’t quite match the level of polish I’ve experienced at other Hampton Inn properties. Not bad, not noteworthy.